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Last Updated: January 26, 2024
This page explains the terms by which all users (“you” and “your”) may download, install, copy, access or use Neurofidelity LLC (“we”, “our” and “us”) software, including any future updates, upgrades or versions of the software (collectively, the “Software”) and any associated products and services made available by us or on our behalf from time to time including, but not limited to, our websites, widgets, computer programs, platforms, mobile applications, and training courses and programs (collectively, the “Services”) and accompanying documents, information, manuals or other related materials provided by us as part of, or in connection with the Software. By accessing or using the Software and/or the Services, you signify on your behalf and any person or entity that you represent that you have read, understood, and agree to be bound by these Terms of Service (the “Agreement”). We reserve the right to make unilateral modifications to these terms and will provide notice of these changes as described in Section 21 below.
If you are a business, company, institution or other legal entity, you may permit Authorized Users to access and use the Software or the Services in compliance with this Agreement. “Authorized User(s)” mean the following users that you authorize to access or use the Services on your behalf: (a) your employees, agents, or independent contractors; (b) others such as clients, students, or subscribers where the Services is provided to your end user customers together with your other services and not on a standalone basis; or (c) other users expressly authorized to use and access the Services by us.
The Software and the Services are for information purposes only and are not intended to be used for any other purpose, including medical or diagnostic-related purposes.
There are a few important things to keep in mind when returning a product you purchased online from Neurofidelity LLC:
You can inform us of your decision by email:
EQUIPMENT RENTAL TERMS AND CONDITIONS
1. Agreement:
This Equipment Rental Agreement (“Agreement”) is made between Neurofidelity LLC (“Provider”) and the customer purchasing subscription Neurofeedback with includes a NFB headset (“Renter”) for the rental of neurofeedback equipment (“Equipment”).
2. Rental Period:
The rental period shall commence on the date of delivery of the Equipment to the Renter and continue for the period specified in the rental order.
3. Payment:
Renter agrees to pay the rental fee as specified in the rental order. A deposit may be required, which will be refunded upon return of the Equipment in acceptable condition.
4. Use of Equipment:
The Equipment is to be used solely for remote neurofeedback purposes as instructed. Renter agrees not to misuse, alter, or tamper with the Equipment.
5. Maintenance and Care:
Renter is responsible for the proper maintenance and care of the Equipment during the rental period. Any damage or malfunction must be reported to the Provider immediately.
6. Liability and Insurance:
The Renter assumes all risks associated with the use of the Equipment. The Renter is advised to have appropriate insurance to cover the Equipment during the rental period.
7. Indemnification:
Renter agrees to indemnify and hold harmless the Provider from any claims, damages, or expenses arising from the Renter’s use or possession of the Equipment.
8. Return of Equipment:
The Equipment must be returned on the due date in clean, good working condition. Late returns may incur additional charges.
9. Breach of Agreement:
Failure to comply with any terms of this Agreement may result in termination of the rental and legal action to recover the Equipment or damages.
10. Governing Law:
This Agreement shall be governed by the laws of the jurisdiction in which the Provider operates.
11. Acknowledgment:
By signing this Agreement, the Renter acknowledges that they have read, understood, and agreed to the terms and conditions herein.
The full cost of the product is returned within 10 days from the date of receipt of the Goods by Neurofidelity LLC. on condition:
*Except for the return rights set forth in this section, all sales are final and you are not entitled to return items if the Neurofidelity LLC items have no defect.
There are some items, however, that are ineligible for return, including:
You cannot refund payment for the software without returning to us all devices for which you purchased the software.
We reserve the right to refuse the return of any item that does not comply with Neurofidelity LLC's Return Policy.
You are solely responsible for the costs and risks of damage associated with returning Goods to us.
We are not responsible for items that are damaged or lost during return shipping. Therefore, we recommend choosing a secure and traceable delivery service. We cannot issue a return without actually receiving the item or proof of return shipping received.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@neufidelity.com.
You must send the Goods to the following address:
New Hampshire office:
4b Kenlin Lane
Kingston, NH 03848
Phone: +1 603-401-1919
If you have any questions about our Returns and Refunds Policy, please contact us by email:
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